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Your next patients
could already be in
your database.
Most dental practices have hundreds, sometimes thousands of
patients who haven’t visited for 12, 24, 36, even up to 60
months. They haven’t necessarily left, they’ve simply drifted.
WOMM finds them, calls them, re-engages them and books
them back into your diary.
Real Results From One of
Our Reactivation Campaigns
1432
1035
233
£36,700
No Monthly Retainer | No Recruitment | No Extra Workload For Your Team | You Only Pay For Appointments That Attend
You probably have
more patients than
you think.
Somewhere inside your practice management system are
patients who used to come to you but haven’t been seen for
years.
They may have moved
They may have forgotten
They may have become busy
They may simply have drifted away
But some are still waiting to come back.
The question
isn’t whether
you have lapsed
patients.
It’s how many could
you win back?
Your database is a real asset.
Let’s start using it.
You already invested in
acquiring them
You spend money attracting
them
They know you, they just
need a little help to return
This isn’t just theory.
We’ve been doing it for over 10 years.
Dental group - 2026
WOMM Called a total list of 14,314 lapsed patients over 6 months,
making over 45,000 dials and generating 2,832 appointments with
private patients that were once considered as being ‘lost’.
Real results. Real practices.
14,314
Lapsed private patients across 17 sites
2,832
Appointments booked.
10,993
Patients contacted
19.79%
Conversion to appointment
Why doesn’t the practice team just make the calls themselves?
Your front desk team is brilliant at answering the phone to patients calling in. That’s very different to making hundreds of outbound calls to lapsed patients.
Dedicated calling.
Our team makes outbound calls
all day. Your internal team has
more pressing practice duties.
Persistence.
Multiple dial attempts. Call back
management. Conversations in
volume. Accurate follow-up.
Real-time booking.
Appointments booked directly
into your diary in exactly the
same way as your front desk
would do it.
No distraction.
Your team remains focused on
patients already in the practice.
Our team makes all the calls.
Four steps. One shared objective.
A simple & proven process designed to bring your lapsed patients back.
Identify
We help you identify the
patients worth contacting.
Book
Appointments are
scheduled directly into
the diary.
Re-engage
We have a genuine
conversation and establish
whether they’re ready to
return.
Contact
Our dedicated team
professionally contacts
patients on your behalf.
And here’s why WOMM’s different.
You don’t pay us to make calls.
You don’t pay for appointments that
don’t happen.
You pay only when the patient attends.
Our lapsed patient reactivation service operates on a
straightforward pay-per-appointment-attended model.
No upfront fees
No monthly retainer
No set-up fees
No charge if a patient cancels without rebooking
No charge if a patient is a no-show
So… what’s hiding in your database?
Get a quick estimate of your opportunity. Simply enter a couple of numbers below.
Don’t just take our word for it.
Take a look at some feedback from some fantastic clients.
“WOMM supported Envisage Dental Group for several years, providing
reliable and professional patient outreach support for our practices.
The team consistently delivered great results, a high standard of
patient service and worked closely with us to ensure calls were handled
efficiently and in line with our expectations. They managed many
workstreams from mystery shop to targeted outbound activity and
were a valuable extension of our practice teams.”
Grant Watson - Chief Operating Officer- Envisage Dental Group
I”Ive worked with WOMM for many years and spent time in their offices
on many occasions. The solutions they provide work really well for us,
from reactivating our lapsed patients through to reactivating dormant
treatment plans. The call team and management are absolute
professionals and I cannot recommend them highly enough.”
Richard Griggs - Managing Director - Your New Smile
Every member of our
team works from our
offices in West Yorkshire
to ensure strong
campaign management.
We never re-outsource
calls to subcontractors.
Outbound calling requires
certain skills. Our
experienced, mature,
articulate and professional
team bring those skills to
your campaign.
Legitimate Interest is accepted
as a valid lawful basis under
the UK GDPR for a dental
practice to contact patients
and encourage them to return
for an oral health check.
World Of Mouth Marketing Ltd | The Wright Watson Enterprise Centre | Thorp Garth | Idle | Bradford | West Yorkshire BD10 9LD
World Of Mouth Marketing Ltd 2026
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__ CONTACT
Let’s talk about your patients.
Find out how WOMM can support you in turning more patients into appointments and increase your income.
0845 643 2694
Call us today
World Of Mouth Marketing Ltd
The Wright Watson Enterprise Centre
Thorp Garth
Idle
West Yorkshire
BD10 9LD
T: 0845 643 2694
E: chat@wommvoice.co.uk
W: www.wommvoice.co.uk