Are you cold calling?’ No, we’re not cold calling patients. We’re contacting patients that know you and have used you before. ‘Is it GDPR compliant?’ Yes. Patients are contacted in line with GDPR and legitimate interest guidance. ‘Do I need to change the way we work?’ No. Administratively, we work in exactly the same way as your front desk. Our aim is always to become a true extension of your practice. ‘How quickly does lapsed patient reactivation work?’ Most practices start to welcome back lapsed patients within just a few days. ‘What if a reactivated lapsed patient cancels or doesn’t attend their appointment?’ It’s inevitable there will always be one or two patients that cancel without rebooking or fail to attend on the day. If this happens, there is no charge whatsoever for the appointment that was generated through our activity. We charge a ‘price-per-appointment-attended’ only. ‘How do I know your team is representing my practice professionally?’ Our team is made up of mature agents who are professional, articulate, polite and have good life experience, so they know how to speak to people. For transparency, we can share call recordings so you can hear excatly how we approach a call. ‘How long is the contract period?’ We don’t insist on a set contract period. Our ambition is to deliver strong results so you’ll want to work together long-term. ‘When recovering unsold treatment plans, do you provide clinical advice?’ No. Whilst we’re experts in speaking to patients on the phone, we’re not clinicians and we would never give clinical advice. ‘What do you do differently?’ We work in a very different and more productive way. Our agents are dedicated to making calls on your behalf without distraction. We’ve invested heavily in outbound call technology and we generally outperform in-house teams by a ratio of 11 to 1. ‘My front desk takes calls all day long and they’re great on the phone. Why would I outsource to WOMM? Front desks are great at taking incoming calls from patients that want to speak to them. Outbound calling to patients that have drifted requires a very different skillset and mindset. The rejection, constant dialling, managing call back activity and so on is where your front desk is likely to struggle. More importantly, they can become distracted from the day job… delivering exceptional levels of service to your patients. ‘Where are your agents based?’ Our agents all work from our offices just outside Bradford in West Yorkshire. We never allow agents to work from home and we never outsource calls to any sub-contractors. You’re always very welcome to visit us and meet the team - we love welcoming clients to take a look at our operation.